Transforming the Business Model of the IoT
Figure 1
Aligning to deliver service to a converged world
For communications companies to thrive in this converged world, their connected services must all be underwritten by real transformation of the business across three critical areas:
- People – creating an environment where key people can move out of their internal swim lanes to take into account today’s multi-channel, multi-touch customer interaction points. This means adding to or shifting internal skills to deliver a better understanding of a customer’s behavior to take action in real time.
